Privacy Notice for The Great Barn at Headstone Manor & Museum
Purpose for processing your information
Purchase Contract: When you make a booking with us, you are entering into a contract with us. In order to perform this contract, we need to process and store your data. For example, we may need to contact you by email or telephone to arrange organisation delivery of your event, or in the case of problems with your booking or payment.
Marketing Communications: When you make initial contact with us stating you are interested in booking our venue, we will store your preferred data in order to provide you with the requested information. Once we have made this initial contact and if you do not wish to proceed with a booking, we will delete your data and will never use it to send you marketing communications. We use our legitimate organisational interest as the legal basis for communications by post and email and will only contact you about events relevant to the data stored.
We collect the following information:
Information you give us: For example, when you register interest via our website, we’ll store personal information you give us such as your name, email address, postal address, telephone number. We will also store a record of your purchases and payments.
Information about your interactions with us: For example, when you visit our website, we collect information about how you interact with our content. This data is generated using Google Analytics.
How we collect your information
Website Contact: When you make a purchase from us or when you register on our website we will collect your contact information as outlined above.
‘Opt In’: We operate a strict ‘opt in’ policy which assumes you do not wish to receive communications from us. When registering interest, you will be asked whether you would like to ‘opt in’ to receive communications. We will not make any communications with you unless you choose to ‘opt in’
Google Analytics: We use Google Analytics to monitor website usage, and to inform and optimise marketing strategy. Google analytics data will be stored for a period of 2 years. If you would like the ability to prevent your data from being used by Google Analytics, please see Google Analytics’ currently available opt outs for the web.
Who the information is shared with
We will never share your details with third parties except in the rare occasions as follows:
- Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).
How long do we keep your information?
After an initial enquiry resulting in no further interest your data will be deleted immediately. After an initial enquiry resulting in a booking, your data will be stored with us for a period of at least seven years, for financial regulation purposes.
Your rights and access to your information
You have the right to request a copy of the information that we hold about you.
The new General Data Protection Regulation also gives you additional rights about the information we hold about you and how we use it, including the right to:
- Withdraw consent and the right to object and restrict further processing of your data (Opt Out); however, this may affect service delivery to you.
- Request to have your data deleted where there is no compelling reason for its continued processing and provided that there are no legitimate grounds for retaining it.
- Request your data to be rectified if it is inaccurate or incomplete
To do so please contact a member of the events team on 020 8863 6720
If you have any concerns
Please contact us if you would like to know more about the information we hold about you and how we use it. Please call 020 8863 6720 or email firstname.lastname@example.org
You have a right to complain to us if you think we have not complied with our obligation for handling your personal information; please visit Harrow Councils Compliments and Complaints page.
If you are not satisfied with the Council’s response you have a right to complain to the Information Commissioner’s Office (ICO). You can report a concern by visiting the ICO website.
Automated decision making
We do not carry out any automated decision making
Changes in your circumstances
You must notify us immediately if there are any changes in your circumstances and personal details so we can maintain an accurate and up to date record of your information.